https://ajuda.pegaki.com.br/support/home 2026-04-26T08:02:03+00:00 always 1.0 https://ajuda.pegaki.com.br/support/solutions 2026-04-26T08:02:03+00:00 always 0.8 https://ajuda.pegaki.com.br/support/solutions/150000087606 2026-04-26T08:02:03+00:00 always 0.8 https://ajuda.pegaki.com.br/support/solutions/150000087612 2026-04-26T08:02:03+00:00 always 0.8 https://ajuda.pegaki.com.br/support/solutions/150000135461 2026-04-26T08:02:03+00:00 always 0.8 https://ajuda.pegaki.com.br/support/solutions/150000135472 2026-04-26T08:02:03+00:00 always 0.8 https://ajuda.pegaki.com.br/support/solutions/150000214418 2026-04-26T08:02:03+00:00 always 0.8 https://ajuda.pegaki.com.br/support/solutions/150000214576 2026-04-26T08:02:03+00:00 always 0.8 https://ajuda.pegaki.com.br/support/solutions/150000217980 2026-04-26T08:02:03+00:00 always 0.8 https://ajuda.pegaki.com.br/support/solutions/150000218280 2026-04-26T08:02:03+00:00 always 0.8 https://ajuda.pegaki.com.br/support/solutions/folders/150000218022 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000218023 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000218024 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000218026 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000218033 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000218039 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000536418 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000536520 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000536803 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000536889 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000536890 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000536891 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000544224 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000544225 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000545474 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000545515 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000546278 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/folders/150000547056 2026-04-26T08:02:03+00:00 always 0.64 https://ajuda.pegaki.com.br/support/solutions/articles/150000026272-meu-ponto-ainda-está-ativo- 2025-09-09T16:34:25-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000026273-problemas-com-senha-ou-login 2025-09-09T13:55:26-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000026274-como-faco-para-alterar-meu-endereco-ou-cnpj- 2025-09-11T14:34:32-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000026275-qual-o-horário-da-coleta-no-ponto- 2025-09-10T09:04:17-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000026277-a-coleta-não-passou-no-meu-ponto-e-agora- 2025-10-03T07:01:13-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000026278-dei-a-entrada-em-um-pacote-mas-o-vendedor-quer-retirá-lo- 2025-09-10T08:50:07-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000026280-tem-um-pacote-avariado-no-meu-ponto-e-agora- 2025-09-10T08:42:11-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000026281-não-consegui-dar-a-entrada-em-um-pacote-o-que-devo-fazer- 2025-12-17T10:32:55-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000026282-bipagem-de-entrada-pacotes-em-sacas 2025-09-10T09:00:58-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000026283-o-que-devo-fazer-em-casos-de-roubo-furto- 2025-09-10T08:42:52-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000026286-boas-práticas-na-coleta 2025-09-10T09:03:30-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000026288-não-recebi-o-pagamento-mensal-o-que-devo-fazer- 2025-09-10T09:13:07-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000026289-como-funciona-o-repasse-da-pegaki- 2025-09-10T09:09:52-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000026291-vídeos-de-apoio-procedimentos-pacotes-avulso-com-etiqueta 2025-01-08T07:16:56-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000026292-tenho-uma-entrega-para-receber 2023-11-29T15:27:21-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000165697-como-me-tornar-um-ponto-pegaki 2023-11-29T08:38:59-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000165698-quais-os-critérios-para-me-tornar-um-ponto-pegaki- 2024-05-09T15:22:39-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000165700-como-serão-minhas-tarefas-como-ponto-pegaki- 2024-05-19T14:28:16-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000165704-quanto-tempo-leva-para-a-minha-loja-ser-ativada-na-plataforma- 2024-05-14T21:37:29-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000165706-receberei-algum-retorno-caso-não-me-torne-um-ponto-pegaki- 2024-05-19T14:35:13-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000165710-por-que-meu-estabelecimento-não-foi-aceito-como-ponto-pegaki- 2023-11-22T15:13:05-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000165711-quais-os-benefícios-de-ser-um-ponto-pegaki- 2023-11-22T15:16:54-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000165714-é-preciso-pagar-algum-valor-para-ser-um-ponto-pegaki- 2023-11-29T08:56:07-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000165717-a-pegaki-disponibiliza-materiais-para-divulgacão-do-ponto- 2024-05-19T14:41:56-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000165722-a-pegaki-disponibiliza-treinamento-para-os-pontos- 2024-05-19T14:44:21-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000165733-como-faco-para-alterar-os-meus-dados-bancários- 2025-09-09T16:36:54-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000165734-posso-criar-mais-de-um-login-no-aplicativo- 2025-09-10T08:34:55-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000165950-como-armazenar-os-pacotes-da-maneira-certa- 2025-09-10T08:41:23-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000165957-quais-etiquetas-posso-receber- 2025-09-10T08:38:40-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000166155-o-vendedor-quer-cancelar-uma-postagem-o-que-devo-fazer- 2025-12-18T12:20:26-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000166175-dei-a-saída-no-pacote-avulso-e-não-entreguei-na-coleta-o-que-devo-fazer- 2025-09-10T08:59:26-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000166177-o-aplicativo-informa-que-ainda-tenho-pacotes-para-bipar-mas-já-entreguei-todos-e-agora- 2025-09-10T08:51:27-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000166179-não-consegui-bipar-saída-de-pacote-avulso-o-que-devo-fazer- 2025-09-10T08:58:21-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167596-o-comprador-quer-postar-um-pacote-de-devolucão-posso-receber- 2025-09-10T08:43:54-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167597-como-faco-para-receber-pacotes-de-outros-clientes-da-pegaki- 2025-09-10T08:45:24-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167610-o-motorista-trouxe-pacote-de-devolucão-o-que-devo-fazer- 2025-09-10T09:07:54-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167611-o-vendedor-ainda-não-retirou-o-pacote-no-meu-ponto- 2025-09-10T09:08:44-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167612-o-vendedor-não-sabe-o-pin-code-código-para-retirar-pacotes-de-devolucão- 2025-09-09T08:15:06-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167644-por-que-houve-desconto-no-meu-pagamento- 2025-09-10T09:12:09-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167884-a-pegaki-disponibiliza-materiais-para-divulgacão-do-ponto- 2025-09-10T09:21:09-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167890-problemas-com-a-entrega-ou-entregador 2023-11-29T13:03:27-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167891-meu-pacote-foi-avariado-na-entrega 2023-11-29T10:26:01-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167909-minha-entrega-está-atrasada 2024-05-19T20:05:13-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167912-minha-encomenda-consta-como-entregue-mas-não-recebi 2024-05-19T20:07:17-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167949-tenho-uma-entrega-para-devolver 2024-05-19T20:09:14-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167960-boas-práticas-de-postagem 2024-01-05T15:45:15-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167961-não-recebi-o-comprovante-de-postagem 2024-05-19T19:32:48-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167962-onde-posso-localizar-um-ponto-pegaki- 2024-05-19T19:29:41-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167964-postei-um-pacote-e-ele-ainda-não-foi-movimentado-o-que-aconteceu- 2023-12-12T14:40:17-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167965-meu-pacote-foi-entregue-ao-comprador-com-avaria 2024-05-19T19:53:06-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167967-quais-são-as-medidas-aceitas-pelo-ponto-pegaki- 2023-12-04T08:14:08-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167968-por-que-meu-pacote-foi-devolvido-para-o-ponto- 2024-05-19T20:00:06-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167969-retirei-um-pacote-de-devolucão-avariado 2023-11-30T15:09:55-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167970-não-recebi-o-código-de-seguranca-para-retirar-o-meu-pacote 2024-05-19T20:02:33-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167988-como-rastrear-meus-pacotes-postados-na-pegaki- 2024-05-08T09:44:00-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167990-não-encontrei-um-ponto-de-coleta-próximo-ao-meu-endereco-e-agora- 2023-12-14T10:11:58-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000167998-o-pacote-consta-como-entregue-mas-meu-cliente-não-recebeu 2024-05-19T19:54:24-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000168000-posso-retirar-um-pacote-já-postado- 2024-05-19T19:57:04-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000168501-o-que-devo-fazer-se-eu-entregar-um-pacote-na-coleta-sem-bipar- 2025-09-10T08:55:29-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000168506-como-faco-para-conferir-o-status-de-um-pacote-postado-no-meu-ponto- 2025-09-10T08:44:36-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000168514-por-que-meu-pacote-foi-recusado-no-ponto- 2024-05-19T19:51:40-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000171123-posso-postar-um-pacote-no-ponto-pegaki-por-terceiros- 2024-05-19T19:41:49-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000198934-vídeos-de-apoio-precedimentos-para-pacotes-enjoei-leitura-por-qr-code- 2025-01-08T07:23:02-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000203606-bipagem-entrada-de-pacotes-avulso-sem-etiqueta-via-qr-code- 2025-09-11T14:27:20-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000203614-bipagem-entrada-de-pacotes-avulso-com-etiqueta-código-de-barras- 2025-09-10T08:46:25-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000203618-bipagem-de-saída-em-sacas 2025-09-10T09:01:30-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000203620-medidas-de-pacotes-para-postagem-no-ponto-pegaki- 2025-09-10T08:40:05-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000203621-medidas-de-pacotes-enjoei 2025-09-10T08:40:49-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000205750--assinatura-do-comprovante-de-postagem 2025-09-10T08:48:09-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000205757-como-consultar-os-dados-do-meu-cadastro-pegaki- 2025-09-09T16:34:47-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000205758-tela-histórico-de-scan 2025-09-10T08:36:13-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000205759-tela-histórico-de-pacotes 2025-09-10T08:36:36-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000205761-funcão-buscar-pacotes 2025-09-09T14:24:04-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000205764-check-list-para-uma-operacão-organizada 2025-09-10T09:30:12-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000205770-localizar-lacre 2025-09-09T15:00:40-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000205771-trocar-pacote-de-saca 2025-09-09T15:14:27-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000205772-o-lacre-da-saca-rompeu-como-substituir-por-um-novo-lacre- 2025-09-09T15:25:51-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000211919-como-alterar-o-horário-de-funcionamento- 2025-09-09T16:37:21-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000211931-como-faco-para-alterar-os-dados-de-contato-do-meu-cadastro- 2025-09-09T16:35:57-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000211934-preciso-comunicar-fechamento-temporário-do-meu-ponto 2025-09-09T16:37:48-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000211946-quando-irei-receber-os-primeiro-pacotes- 2025-09-09T16:35:20-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212353-bipagem-de-saída-em-pacotes-avulsos-etiqueta-código-com-barras-ou-qr-code-pnl- 2025-09-10T08:57:57-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212355-não-consegui-bipar-a-saída-de-um-lacre-o-que-devo-fazer- 2025-09-10T09:02:30-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212359-como-conferir-a-quantidade-de-pacotes-bipados-em-meu-ponto- 2025-09-10T08:52:00-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212360-bipei-entrada-de-pacote-por-engando-quando-fui-consultar-o-que-eu-faco- 2025-09-10T08:50:47-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212361-o-vendedor-não-recebeu-o-comprovante-de-postagem- 2025-09-10T08:48:42-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212567-quais-etiquetas-não-posso-receber- 2025-09-10T08:39:29-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212588-procedimento-de-seguranca-na-coleta-qr-code-do-motorista 2025-09-10T09:06:36-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212589-o-motorista-não-coletou-um-pacote-acima-das-medidas-aceitas-o-que-fazer- 2025-09-10T09:07:16-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212715-como-é-calculado-o-pagamento-pegaki- 2025-09-10T09:10:51-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212716-em-qual-conta-posso-receber-o-pagamento- 2025-09-10T09:11:15-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212717-o-que-acontece-com-meu-pagamento-se-minha-conta-estiver-bloqueada-ou-inativa- 2025-09-10T09:11:40-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212743-vendedor-informou-que-o-pacote-de-devolucão-chegou-com-avaria- 2025-09-09T08:15:42-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212744-chegou-um-pacote-de-devolucão-avariado-no-meu-ponto-o-que-fazer- 2025-09-10T09:09:18-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212775-meu-primeiro-login 2025-09-10T08:34:11-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212778-tela-pacotes-x-seller 2025-09-10T08:37:04-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212784-instabilidade-no-aplicativo-pegaki 2025-09-10T08:37:56-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000212785-como-solicitar-suporte-no-app-pegaki- 2025-09-10T08:38:16-05:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000218474-processo-preventivo-last-mile 2026-01-05T14:20:21-06:00 always 0.512 https://ajuda.pegaki.com.br/support/solutions/articles/150000224272-confirmacão-de-dados-bancários-para-pagamento 2026-03-27T08:21:48-05:00 always 0.512